Javier Roldan
35 years
Open to opportunities
Valencia
Customer Service, Customer Service Coordinator
Annual salary:€ 30600 - € 30600 / yr
Specializations:Customer Service, Customer Service Coordinator
Employment:Full-time
Work schedule:-
Preferred commute time:-
Relocation:-
Total work experience (13 years and 5 months)
02/01/2013 - 04/01/20174 years and 2 months
Llevant Training Centre
Answered enrollment and scheduling questions by phone and email for a private training center.
05/01/2017 - 08/01/20214 years and 3 months
Professional Pathway Academy
Handled escalated complaints and refund requests; trained new hires on the ticketing system.
09/01/2021 - Present5 years
Meridional Learning Group
Lead a five-person support team for a vocational academy; restructured the ticket queue and cut average resolution time by 35%.
Skills
Delegation
Multitasking
Remote Work Readiness
Resource Management
Candidate Assessment
About me
I lead a small customer support team for a vocational training academy, handling enrollment questions, scheduling conflicts and refund cases. I restructured our ticket queue and cut average resolution time by 35% in the last year. I'm reviewing new coordinator roles at growing training providers.
Education
06/30/2012
Fonteta Business InstituteAssociate Degree, Business Administration
Languages
Spanish - Native or bilingual
English - C1 — Advanced
Citizenship & Work authorisation
Citizenship:Spain
Driver’s license
-
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