Hugo Meireles
43 years
Open to opportunities
Porto
Customer Service, Multilingual Service Rep
Annual salary:€ 21600 - € 21600 / yr
Specializations:Customer Service, Multilingual Service Rep
Employment:Full-time
Work schedule:-
Preferred commute time:-
Relocation:-
Total work experience (5 years)
08/01/2021 - 11/01/20232 years and 3 months
AtlanticGo Travel Support
Answered phone and chat queries for a tour booking platform; processed date changes and refunds and kept the internal FAQ current after recurring complaints.
12/01/2023 - Present2 years and 9 months
Porto Connect Contact Centre
Handles around 60 booking and transfer tickets a week in Portuguese, English and Spanish; trained two new hires on the refund workflow.
Skills
Business Communication
Closing Skills
Cultural Awareness
Conflict Management
About me
I handle phone and chat support for travellers booking tours and transfers out of Porto, switching between Portuguese, English and basic Spanish. I resolve around 60 booking changes and refunds a week and keep our FAQ script updated. After years in retail management, I'm glad to be back in daily customer contact work.
Education
06/30/2000
Escola Secundária de RamaldeHigh School
Languages
Portuguese - Native or bilingual
English - C1 — Advanced
Citizenship & Work authorisation
Citizenship:Portugal
Driver’s license
-
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