Cian Murphy
40 years
Dublin
Cian Murphy
40 years
Dublin
Technology & IT, Business Systems Analyst
Total work experience (17 years and 9 months)
Provided desktop and network support for SME clients; put together the company's first standardised onboarding checklist for new starters.
Led a three-person IT support team at a growing company; brought average ticket resolution time down by introducing a tiered support model.
Manage a six-person IT support team for a 400-employee company; own the SLAs, escalation handling, and support tooling.
Skills
About me
These days I lead a six-person support team for a 400-employee company: I set the SLAs, take the escalations the front line can't crack, and run onboarding for every new IT hire we bring in. IT support has been my field since 2008. Ready for something broader — IT operations or infrastructure management, ideally with a bigger remit than support alone.
Education
Languages
English - Native or bilingual
Citizenship & Work authorisation
Driver’s license
No car
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